Refund & Return Policy – Ayuzera

At Ayuzera, customer satisfaction and product quality are our top priorities. We follow strict quality control standards; however, in rare cases where you receive a damaged, defective, or incorrect product, we provide a clear and transparent return and refund process.

Return Eligibility

You may request a return or replacement only under the following conditions:

• Product received is damaged, defective, or incorrect

• Return request is raised within 24 hours of delivery confirmation

• Product is unused, sealed, and in original packaging

Requests raised beyond the specified timeframe may not be eligible for return or replacement.

Return Process

To initiate a return:

1. Email us at care@wellwithlife.com with:

• Order ID

• Clear images/videos of the product

• Description of the issue

2. Our support team will verify the request.

3. If approved, our courier partner will arrange product pickup.

Refund Policy

• Refunds are processed only after product inspection and approval.

• For prepaid orders, the refund will be credited to the original payment method.

• For Cash on Delivery (COD) orders, refunds will be made via bank transfer or store credit.

• Refund processing may take 5–10 working days after approval.

Non-Returnable Situations

Returns or refunds may not be accepted in the following cases:

• Product used, tampered with, or seal broken

• Return request raised after the allowed time period

• Incorrect or insufficient proof of damage/defect

• Product damaged due to misuse or improper handling

Order Cancellation

• Orders can be cancelled before dispatch by contacting our support team.

• Once dispatched, cancellation will follow the return process outlined above.

Shipping Charges

• Return shipping charges are borne by Ayuzera only in verified defective/damaged cases.

• In other situations, shipping fees (if applicable) may be deducted from the refund amount.

Contact Information

For any return, refund, or order-related queries, please contact:

Ayuzera Customer Support
📞 Phone: 080 40363880
📧 Email: care@wellwithlife.com
📍 Address: C-447, 4th Floor, Tower-C, Plot No-11, Golden-I, Sector Tech Zone IV,
Amrapali Leisure Valley, Greater Noida West, Gautam Buddha Nagar, Uttar Pradesh – 201306

Working Hours: Monday – Saturday (10:00 AM – 6:00 PM)