🔒 Privacy Policy – Wellwith India Private Limited (Ayuzera.com)

1. Introduction

Wellwith India Private Limited (“Company”, “we”, “us”, “our”) is a company incorporated and registered under the provisions of the Companies Act, 2013, having its registered office at:

C-447, C Block, 4th Floor, Golden I, Sector Tech Zone 4, Greater Noida, Uttar Pradesh – 201308, India.

The Company is the owner of the brands Ayuzera and Wellwith, and operates the website ayuzera.com (“Website”).

This Privacy Policy outlines how we collect, store, use, process, and protect your personal information in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), and the Consumer Protection (E-Commerce) Rules, 2020.

By using our Website or providing your information, you agree to this Privacy Policy.

2. Information We Collect

We collect and process personal information to deliver and improve our services. This includes:

• Name, email address, mobile number, and contact details
• Username and password
• Date of birth, gender, and addresses (billing and shipping)
• Payment details and transaction history
• Browsing data such as IP address, pages visited, and links clicked
• Device identifiers and usage analytics

We may also receive updates (such as revised delivery addresses or payment confirmations) from our partners to ensure smooth order processing.

You may choose not to provide certain information, but doing so may restrict access to some features or services.

3. Purpose of Collecting Information

We use your information to:

• Register and manage your account
• Process and fulfill your orders
• Communicate updates, offers, and promotions
• Improve Website usability, performance, and security
• Personalize user experience and product recommendations
• Prevent fraud, unauthorized access, or misuse
• Comply with legal or regulatory obligations

4. Manner of Collection

We collect data directly when you register, purchase, or contact us, and indirectly through cookies, analytics tools, and website logs.
We may also receive information from trusted third-party providers like payment gateways, logistics partners, and analytics services.

Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of such websites.

5. Cookies and Tracking Technologies

Our Website uses cookies, pixels, and similar technologies to enhance user experience, analyze traffic, and personalize content.
Cookies help remember your preferences and improve Website functionality.

You may choose to disable cookies via your browser settings. However, doing so may impact some features or services.

6. Consent and Withdrawal of Consent

By using the Website and providing your information, you consent to our collection and use of your data in accordance with this Privacy Policy.

You may withdraw your consent at any time by writing to support@wellwithlife.com.
Upon withdrawal, we will delete your personal data as per applicable law.
Please note that withdrawal of consent may limit your ability to access certain services or features.

7. Agency Collecting and Retaining Information

Your personal information is collected and retained by:

Wellwith India Private Limited
C-447, C Block, 4th Floor, Golden I,
Sector Tech Zone 4, Greater Noida,
Uttar Pradesh – 201308, India
Email: support@wellwithlife.com

We may engage trusted third-party partners (payment gateways, logistics, hosting, or analytics providers) to process data on our behalf, under strict contractual obligations to ensure confidentiality and data protection.

8. Disclosure of Personal Information

We do not sell or rent your personal data. However, it may be shared in the following cases:

• With logistics and payment partners to process and deliver orders
• With government or law enforcement agencies when legally required
• To prevent fraud or enforce our rights
• When you have explicitly consented to such sharing

All third parties are required to protect your data and use it only for authorized purposes.

9. Security of Information

We take appropriate technical, operational, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

These include:

• Encrypted data transmission and secure servers
• Limited access to authorized personnel only
• Regular audits and security reviews
• Employee confidentiality obligations

Our Website and data are hosted on secure servers that adhere to ISO/IEC 27001:2013 (Information Security Management System) standards.

While we strive for full protection, you acknowledge that data transmission over the Internet cannot be guaranteed to be completely secure.

10. Cross-Border Data Transfer

Certain personal data may be processed or stored on servers located outside India (for example, by our hosting, email, or analytics partners).

In such cases, we ensure these service providers maintain data protection standards equivalent to Indian laws and safeguard your information appropriately.

11. Data Retention and Deletion

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy,
• Comply with legal and regulatory obligations,
• Resolve disputes, and
• Enforce our agreements.

Once your data is no longer required, it is securely deleted or anonymized in accordance with applicable laws and industry best practices.

12. Children’s Privacy

Our Website and transactions are intended for adults.
Minors under 18 years of age may browse the Website but cannot register or make purchases without parental supervision.

13. Correction and Access to Information

You may review, update, or correct your personal information via your account on the Website.
If you lose access or face issues, please write to support@wellwithlife.com for assistance.

14. Contact Us

For any questions, concerns, or complaints regarding privacy or data handling, you may contact:

Email: care@wellwithlife.com
Phone: 080 40363880
Working Hours: Monday to Saturday (10 AM – 6 PM)

15. Grievance Officer

In accordance with the Information Technology Act, 2000 and Consumer Protection Act, 2019, the details of our Grievance Officer are:

Grievance Officer: Himanshu Chawla
Email: Himanshuchawla@wellwithlife.com
Address: Wellwith India Private Limited,
C-447, C Block, 4th Floor, Golden I,
Sector Tech Zone 4, Greater Noida,
Uttar Pradesh – 201308, India

Please provide a clear description of your concern or complaint.
We aim to resolve all grievances within 30 days, or within the period prescribed by applicable law.

16. Updates to this Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Any modifications will be posted on this page and will take effect immediately.
We encourage you to review this Policy regularly to stay informed.

17. Compliance Readiness

Wellwith India Private Limited is committed to aligning its data protection framework with the upcoming Digital Personal Data Protection Act, 2023 (DPDP Act).
Upon its full enforcement, this Privacy Policy will be updated to include all new user rights and obligations as per the Act.